Our products are made in the UK to the highest possible standards, but they are hand made and as such there will very occasionally be a manufacturing flaw. We will automatically replace any of our products which are faulty. We do not require goods to be returned to us but would ask for a photo of the fault to be emailed to us at [email protected] along with details of the original order.
Goods failing due to wear and tear
We expect our products to last for years. This is however a subjective expectation and will depend on the level of use and battering that they have received. If you genuinely do not feel you have had the expected life out of one of our products please email us at [email protected] or telephone us on 01473 890285 to discuss. We want our customers to be happy with our British made products.
Wrong item delivered
Having offered you our apologies, we will of course send out the correct item as soon as we have been notified that the wrong one has been delivered. We would ask that we are told this within 14 days of the original order. We will either arrange for the wrong item to be collected from you at our cost or we will offer it to you to keep as a goodwill gesture.
Wrong item ordered
If you do not want the item which has been ordered and delivered we would ask that you return it to us. We will then refund the order less the billed carriage charge.
UK excluding the Highlands, Islands and Northern Ireland: £5.95+VAT. Next working day delivery £9.80 +VAT
UK zonal delivery (incl. Northern Ireland), Republic of Ireland: dependent on weight e.g. 1- 4 WeatherWriters £11.90 +VAT
Overseas orders: dependent on weight. In Europe it typically costs £18 + VAT, in North America approximately £61.
Our delivery charge represents the cost of packing and transporting your order to you. Wherever possible we try to charge a flat fee of £5.95 + VAT (or £9.80+ VAT for next day delivery on orders placed before noon). This means that if you order one product from us or 20, you will be subject to the same delivery charge.
Where it becomes more difficult to offer a flat carriage charge is in areas where couriers impose excess delivery fees. In the UK this includes the islands off the mainland, some Highland postcodes and Northern Ireland.
Areas subject to zonal charges:
AB31 to AB38, AB40 to AB56
IV1 to IV28, IV30 to IV32, IV40 to IV49, IV51 to IV56, IV63
KA27 to KA28
KW1 to KW17
PA20 to PA38, PA41 TO PA49, PA60 TO PA78
PH4 to PH44, PH49, PH50
The Republic of Ireland is also in this category.
Zonal charges depend upon weight and are worked out at checkout.
*Please note that if you are ordering from outside the EU that there may be import fees payable in some countries
We do not aim to make money out of carriage charges – if for some reason our website charges you more than you would expect, please email us at [email protected] and we will double check the delivery charge for you. Any excess over our packing and transport cost will be refunded to you.
We have made the decision to temporarily close our UK factory and distribution centre in line with government guidance that as many people as possible should stay at home. If you place an order on our website we will not be able to send it out until the social distancing restrictions are lifted. Our card provider will take payment if you do place an order but if at any point you wish to cancel your order please email us at [email protected] and we will issue you a refund. If you need any of our products for a critical function (eg NHS, railways etc) please email us and we will do our best to help you.
Thank you for all your support. Good health to you all. Dismiss